November 20, 2014

Dear Friends and Colleagues,

For more than a decade, NCH has led our region in quality care. And during that long stretch, no service at NCH has performed better than cardiac care.

Third party validation for NCH cardiac care excellence is plentiful. We have been recognized by the Society of Thoracic Surgery for top 10% performance for bypass surgery, bypass surgery with aortic valve replacement, and aortic valve replacement. The statistician who evaluated us said he had never experienced a hospital with this quality “trifecta.” Drs. Dennis Stapleton and Robert Pascotto, along with pre and post op teams and support staff, are to be congratulated. (http://www.sts.org/)

Additionally, Dr. David Stone’s leadership and diligence along with lead technologist O’Ryan Atkinson and the entire support staff, nuclear cardiologists, nurse practitioners and physician assistants brought our Nuclear Cardiology to the highest level with the Intersocietal Accreditation Commission (www.intersocietal.org). Their accreditation is designed “to ensure high quality patient care and to promote health care by providing a mechanism to encourage and recognize the provision of quality imaging diagnostic evaluations by a process of accreditation.” Cardiac imagining-to-screen for heart disease is sensitive and specific when done well. It is equally wasteful and deleterious when done poorly. We are glad to have this independent validation.

Continuing this run of accomplishments, Consumer Choice also again recognized NCH. Consumer Choice is a national research corporation that “identifies the top hospitals that health care consumers have chosen as having the highest quality and image in markets throughout the U. S. Winners are determined by consumer perceptions on multiple quality and image ratings collected from over 290,000 households.”

All these validations are important, but the real proof of a hospital is how our teams save lives. A letter to the editor of the Naples Daily News, titled “Saving Lives,” shows the personal side of the quality story. (http://www.naplesnews.com/opinion/letters-to-the-editor/letter-saving-lives_31833482)

     11/6/14 Dr. Molly Chandiramani, Bonita Springs: “I want to commend NCH Healthcare System hospitals, North Naples and Downtown, for saving my husband’s life. I have never seen such professionalism between the nurses, doctors and staff. Their ‘Save a Heart’ protocol is impressive and works. As soon as we arrived at the emergency room at NCH North Naples Hospital, all staff joined together and started working to save his life. With major arteries blocked and time being of the essence, the outcome could have been different from what it was without all of their work.“
     As the doctor realized he needed to be transported to NCH Downtown Naples for further treatment, the staff quickly and efficiently transported him. After arriving at NCH Downtown, Dr. Francis Boucek was successful with the procedures that he craftily performed. On reflection, we are so blessed to live in an area where the craft, professionalism and protocol performed at NCH hospitals saves lives.”


Finally, there is Becker’s Hospital Review, which named 100 physician leaders based on “their healthcare leadership experience, accolades and commitment to promoting quality care.” I am privileged and honored to be among them. But they honored me for one simple reason—all of you, our team of 4,000 dedicated caregivers, who together make each other better. Thanks to each of you not only for making these awards possible, but more important, for saving lives every day.

Respectfully,

 
Allen S. Weiss, M.D., President and CEO

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