Straight TalkA weekly update from management on the issues that matter most. Aug 3, 2017 For the sixth consecutive year NCH has been named Most Wired in the 19th Annual Health Care’s Most Wired survey recently released by the American Hospital Association’s (AHA) Health Forum. Technology is making it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships. New tools are helping patients become more actively involved in their care and maintaining their health. “The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said my friend and AHA President/CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.” Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange. Most Wired hospitals are transforming care delivery with knowledge gained from data and analytics. They are investing in analytics to support new delivery models and effective decision-making, while training clinicians on how to use analytics to improve quality, provide access and control costs. Of the following ten actions which thirty-two to ninety-seven percent of Most Wired Hospitals do, NCH does all: 82 percent analyze retrospective clinical and administrative data to identify areas for improving quality and reducing the cost of care. 75 percent use sophisticated analytics such as predictive modeling and data to improve decision-making. Nearly 70 percent interface electronic health record data with population health tools for care management. More than 70 percent are providing data analytic tools training to physicians and nurses. 45 percent initiate a patient pathway using health IT to follow a care plan. 32 percent have tools for real-time patient identification and tracking for value-based care conditions. 76 percent offer secure messaging with clinicians on mobile devices. 97 percent use intrusion detection systems. 96 percent perform data access audits. Nearly 90 percent run targeted phishing exercises to teach employees to question suspicious emails. Six years ago, Mrs. Audrey Moreau Petersen’s significant gifts became a funding catalyst for our Smart Room technology, which provides patients with easy access to information about their care and educational programs tailored to their needs. Additionally, charting became automated, creating major staff efficiencies—medical monitoring data is downloaded wirelessly and IV pumps are controlled via computer input. Our patients’ experience is safer and better now due to Mrs. Petersen’s thoughtful and generous gifts. Mrs. Petersen and her late husband were founders of Jabil Circuit. We are pleased to belong to this elite, innovative group of healthcare systems—only 5% of all hospitals or health systems—for the sixth consecutive year. It became clear to us many years ago that harnessing the potential of information technology to optimize quality care, enhance secure communications, and increase operational efficiencies helps everyone live a longer, happier, and healthier life.