Straight TalkA weekly update from management on the issues that matter most. Aug 31, 2017 Last week during eight informal Town Hall meetings, in locations extending from NCH Northeast (at Immokalee and Collier Blvd.) to Marco Island Urgent Care, YouTube, and for the first time WebEx, interactions with our colleagues were informative and meaningful. Last week during eight informal Town Hall meetings, in locations extending from NCH Northeast (at Immokalee and Collier Blvd.) to Marco Island Urgent Care, YouTube, and for the first time WebEx, interactions with our colleagues were informative and meaningful. (nchmd.org/TownHall) Our stimulating format consisted of queries gleaned from our 4,284 colleagues and responses by appropriate senior team members. All questions and answers are posted at nchmd.org/TownHallQA. We continue to be transparent and professional while serving many constituencies—patients (always first), colleagues, physicians, NCH Board, Southwest Florida—and thriving in a rapidly changing environment. Our progress, particularly compared to others, is vital: Four-Star quality rating with Centers for Medicare and Medicaid, placing us in the top 12% in the nation; A+ with Fitch and A2 Stable with Moody’s financial ratings; patient satisfaction on the rise; market-competitive salaries and benefits, under review for further enhancement; and robust growth within the NCH Physician Group, adding fifty-one physicians, physician assistants, and nurse practitioners. Other details shared about current and upcoming changes included: Medicare’s plans to change many total joint replacements to out-patient procedures Federal and Florida cut-backs in Medicaid payments of $4.8 million/year Employee retention and rewards programs Staffing during “season” and avoiding not having enough work for everyone Revitalizing shared-decision-making (SDM) as folks on the front lines know best Limiting hiring during the summer “slow” season to avoid future layoffs Our colleagues’ improved health metrics due to embracing the Blue Zones Project Desire to further enhance the Blue Zones initiative with a staff transportation program Healthy, vegetarian, and vegan menu choices in our cafeterias Wellness Center improvements and renovations Appropriate greetings for patients, families and anyone we meet on campus Construction updates Progress on a walking pathway around North Naples campus Additional topics including parking, IT service, avoiding “phishing,” budget management, and NCH Physician Group changes An invitation for NCH families to enjoy Naples Zoo at Caribbean Gardens The last question of the last session was posed by Chief Experience Officer Gary Tomcik: What has been the greatest change at NCH? All considered, our culture has changed dramatically this decade. We could single out the Blue Zones Project, Mayo Affiliation, Graduate Medical Education, quality, growth, or financial security—individually impactful and jointly synergistic. Our transformed culture stemmed from innovative, competent folks working together. Nourishing this powerful culture is a shared responsibility as we help everyone live a longer, happier, and healthier life.