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American Heart Association Get With The Guidelines-Stroke Gold Plus Quality Achievement Award
Healthcare Information Management Services (HIMSS) Level 7
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The NCH Healthcare System recognizes the rights of the newborn infants, children, adolescent, adult and geriatric patients and those of their family or guardian. These rights are supported by the NCH Healthcare System on behalf of its patients as an integral part of the healing process. Observance of the rights and responsibilities listed here will contribute to more effective patient care and greater satisfaction for the patient and family, their clinical staff and the organization.
Any member of the Management Team will respond to your concerns. The NCH Healthcare System has established a process for prompt resolution of patient complaints. To file a complaint, please contact the Patient Relations Department at (239) 624-4922 at the NCH Downtown Hospital and (239) 552-8923 at the NCH North Naples Hospital. After 5:00 p.m., on weekends or a holiday, you may contact an On-Call Administrator by dialing zero or (239) 624-4000. The Patient Relations Department will coordinate a timely review of and response to your concerns.
The NCH Healthcare System supports a patient’s rights to have access to and information about protective services. A list of consumer complaint services is available through the Quality Management Department, and it will be provided to a patient upon request.
The NCH Healthcare System also supports a patient’s right to file a complaint with the Agency for Healthcare Administration, regardless of whether or not you have first used our healthcare system’s complaint procedures.
The NCH Healthcare System encourages any individual who has concerns about patient care and safety in the organization to contact
Joint Commission. Individuals wishing to report a concern may contact Joint Commission by email at email@example.com or by fax at (630) 792-5636.
The hospital has an Ethics Committee composed of community members, physicians, nurses, social workers, chaplains, administrative and other professional staff. The Committee is advisory in nature and available for consultation regarding such issues as end of life care, withdrawal of life support and other healthcare dilemmas. A patient, patient’s family member, physician, hospital staff or other interested person involved in the patient’s care may request a consult by calling an NCH operator at (239) 624-5000 and requesting the on call bioethics committee member.