Notice of Data Incident

About the data privacy event

NCH Healthcare System, Inc. (“NCH”) recently learned of an incident that may affect the privacy of certain information.  NCH is providing notice of the event so potentially affected individuals may take steps to better protect their personal information, should they feel it appropriate to do so.

 

Frequently asked questions

What Happened?  

On or around June 14, 2019, NCH became aware of suspicious activity related to its payroll system. NCH immediately launched an investigation into the activity.  The investigation included working with third party forensic investigators to confirm the nature and scope of the incident.  On July 2, 2019, the forensic investigation determined that certain employees fell victim to an email phishing scheme, which enabled an unauthorized actor to gain access to certain NCH employee email accounts. The investigation determined the unauthorized actor could have accessed data present in the email accounts at the time the incident occurred.  While NCH has no evidence of actual or attempted misuse of information present in the employee email accounts, in an abundance of caution, NCH is currently undertaking a comprehensive review of the data in those email accounts to confirm what records may be compromised. 

What Information Was Involved? The investigation in this matter is still ongoing. Upon conclusion of this investigation, NCH will directly notify those individuals whose information is present within the relevant email accounts and provide detail on what specific information may be affected.

What is NCH Doing?  NCH takes this incident and the security of personal information seriously.  Upon learning of this incident, NCH moved quickly to investigate this event and confirm whether and what information may be compromised.  NCH is working diligently to identify the individuals whose information may be present in the relevant email accounts and to provide them with further information regarding this incident.  NCH is reviewing its existing policies and procedures and will be reporting this incident to relevant state and federal regulators, as required.    

What You Can Do?  NCH encourages individuals to review and consider the information and resources outlined in the below “Privacy Safeguards.”

For More Information? You may write to NCH Privacy Officer at 350 7th Street North, Naples, FL 34102 or call 239-624-4008 with any additional questions.


Privacy Safeguards

Monitor Your Accounts

NCH encourages all individuals who may be affected by this incident to remain vigilant and continue to monitor for incidents of identity theft and fraud by reviewing their accounts, explanations of benefits, and credit reports for suspicious activity.  You are encouraged to immediately report any suspicious activity to the appropriate bank, credit card company, insurer, credit bureau, etc.  Under U.S. law, individuals with credit reports are entitled to one free credit report annually from each of the three major credit reporting bureaus listed below. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.

You have the right to place a “security freeze” on your credit report, which will prohibit a consumer reporting agency from releasing information in your credit report without your express authorization.  The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent.  However, you should be aware that using a security freeze to manage access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, you cannot be charged to place or lift a security freeze on your credit report.  Should you wish to place a security freeze, please contact the major consumer reporting agencies listed below:

Experian

PO Box 9554

Allen, TX 75013

1-888-397-3742

www.experian.com/freeze/center.html

TransUnion

P.O. Box 2000

Chester, PA 19016

1-888-909-8872

www.transunion.com/credit-freeze

Equifax

PO Box 105788

Atlanta, GA 30348-5788

1-800-685-1111

www.equifax.com/personal/credit-report-services

In order to request a security freeze, you will need to provide the following information:

  1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. If you have moved in the past five (5) years, include all previous addresses of residence;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.);
  7. If you are a victim of identity theft, include a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft.

As an alternative to a security freeze, you have the right to place an initial or extended “fraud alert” on your file at no cost.  An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.  If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years.  Should you wish to place a fraud alert, please contact any one of the agencies listed below:

Experian

P.O. Box 2002

Allen, TX 75013

1-888-397-3742

www.experian.com/fraud/center.html

TransUnion

P.O. Box 2000

Chester, PA 19016

1-800-680-7289

www.transunion.com/fraud-victim-resource/place-fraud-alert

Equifax

P.O. Box 105069

Atlanta, GA 30348

1-888-766-0008

www.equifax.com/personal/credit-report-services

You can further educate yourself about identity theft, fraud alerts, security freezes, and steps you can take to protect yourself, by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580, www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338); TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide proof that you have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General.  This notice has not been delayed by law enforcement.