Straight TalkA weekly update from management on the issues that matter most. Dec 7, 2017 Most important to you and your family is quality healthcare. Choosing a healthcare system doesn’t have to be a daunting task—as long as you have the right tools. The NCH Healthcare System is the first and only hospital in southwest Florida awarded Five Stars by the Center for Medicare and Medicaid Services (CMS), placing us among the top 9.13% in the nation. Since April, 2016 when CMS published the one to five star rating system in response to the American public’s desire for an accurate, reliable way to assess quality, NCH has improved from three stars to four during the first eleven months of 2017 to now the top “Five Star” status. Our goal is to continue to be among the best in the nation. The following chart shows our progress (green above the national average, yellow similar, and red below). Please see https://www.cms.gov/medicare/quality-initiatives-patient-assessment-instruments/hospitalqualityinits/hospitalcompare.html after December 20th for updated, additional details. We are on a journey with ups and downs, but our overall trend is towards objective excellence. Leapfrog is another reliable hospital rating agency focused on safety. Every six months, Leapfrog grades any hospital voluntarily choosing to participate from “A” to “F.” NCH’s most recent grades: Baker “B” and North Naples “A.” For a few years we were “A” on both campuses; then due to lower than desired patient experience, each dropped to “B.” We acknowledged the challenge, improved our patient experience, and are very close to “A” for each hospital at the next grading period in six months. These wonderful recognitions are the result of 4,300 caring and competent colleagues, 800 physicians, 87 Nurse Practitioners and 98 Physician Assistants. Objective and meaningful quality metrics help you rationally chose a healthcare system, in turn benefitting you with a longer, happier, and healthier life. P.S. DO YOU HAVE A COLLEAGUE OR FRIEND WHO WOULD BE INTERESTED IN UPDATES? Please enter their email address at nchmd.org/straighttalk, and we will add them to our complimentary mailing list.