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Straight Talk
A weekly update from management on the issues that matter most.

Feb 1, 2018
Not many people can say they have literally saved a life, but Wellness Program Coordinator Jordan Muench and her colleagues at the Briggs Wellness Center can join the many medical and emergency-response professionals who have shared this rewarding and exhilarating experience.

On a routine weekday morning at about 9:45 AM, Jordan was on the second floor of the three-story, eleven-year-old Briggs Wellness facility with Wellness Specialist Taylor Blevins who had just started working with us.  Jordan’s pager went off, and she saw some commotion on the other side of the floor in the midst of the treadmills.  Sensing an emergency, Jordan ran first to the scene and then grabbed the automated external defibrillator (AED), strategically visible and centrally located.


An older man was down at the base of a treadmill receiving cardiopulmonary resuscitation (CPR) from Kathleen Cram, a Naples Day Surgery Colleague who was working out on a nearby treadmill, and Jake Bowlsby, an NCH contracted Personal Trainer.  “My first instinct is to always use the AED,” Jordan related to me as she recounted the save.  Jordan also shared that quick intervention yields a 40% better survival, a fact that she learned during one of her Basic Life Support courses.  All of our Wellness colleagues have been trained in CPR.


Always dramatic, the paddles were placed, shock was administered, and low and behold the patient woke up dazed and confused but with a pulse and breathing.  Collier EMS has a great response time and arrived moments later, taking over the care and transport to the NCH Baker ER.


Electrophysiologist Dr. Dinesh Sharma, a leader at the NCH Heart Institute, informed me about this medical adventure with a happy ending—no neurological deficient.  The seasonal resident, whom I had the pleasure of speaking with twice while he was being readied for successful implantation of a defibrillator, a device which will detect abnormal heart rhythms and shock the heart when appropriate, has a significant medical history.   


The NCH Heart Institute provides the highest quality, most comprehensive cardiac care to prevent, treat, and cure cardiovascular disease. We are recognized for our Code Save-A-Heart Program, Schick Open Heart Surgery Program, cutting-edge technology, quality physicians and staff, outstanding outcomes, and consistently high patient satisfaction ratings.  Home to the first and only Open Heart Surgery Program in Collier County, the NCH Heart Institute has been a pioneer in the cardiac arena for nearly two decades.

Appropriately appreciative, our patient and his wife compared NCH’s 5 star care with their previous experiences “up north.”   We are not perfect, but objectively—ranging from patient experience, safety, mortality, and everything related to quality—we have every reason to be proud. 


More important than pride is the fact that we are helping everyone live a longer, happier, and healthier life.


P.S.  DO YOU HAVE A COLLEAGUE OR FRIEND WHO WOULD BE INTERESTED IN UPDATES?  Please enter their email address at, and we will add them to our complimentary mailing list.


Allen Weiss, MD

President and CEO

You may contact Dr. Allen Weiss and The NCH Healthcare System by clicking here.