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Straight Talk
A weekly update from management on the issues that matter most.

Oct 4, 2018
NCH has great stories that inspire, motivate, and create a culture of appreciation. Here are a few that just surfaced.

Dr. Carl Ruthman, Intensivist/Pulmonologist who recently finished a Mayo fellowship, shared the following: “I want to pass on to you an incident highlighting exceptional care given by two NCH employees on 4S Baker Hospital.  Tom Fletcher, a patient transporter who is currently studying to become an EMT, arrived at a patient's room and noticed the patient was unresponsive.  He immediately called for help and RN Maria Frost (who was not assigned to that individual patient) quickly came to the bedside, assessed the patient, called a code blue (cardiac arrest), and initiated high-quality CPR.  We just extubated the patient who looks as if she will have a full recovery thanks to the fast actions of Tom and Maria.”

 

Very experienced ICU RN Linda Reardon, who usually works nights, shared the following: “This past week Dr. Howard Cohen was the night critical care doctor.  On Friday night we had several very ill patients.  I feel that if Dr. Cohen had not been working, these patients would not have had the good outcome that helped with their recovery.  On one patient he drained four liters of fluid off the patient’s abdomen which helped him to breathe again.  For the next patient he placed a chest tube to drain the blood from his lung—again—helping the patient to breathe.  Dr. Cohen handles both hospitals on the nights he works as a critical care MD, and he does so with such expertise.  It is amazing as he reviews patients’ charts each night to make sure each order is what the patient needs.  Truly a fantastic doctor!!”

 

NCH’s Nursing Excellence Committee, led by Christina Carranza MSN, RN-BC, CNML along with her team, thanked the senior leadership team with a heartfelt talk: “Thank you for allowing us the opportunity to meet with you briefly this afternoon.  We are representatives from the Nursing Excellence Committee, which is a dedicated team of front-line nurses who focus on and embrace what it means to be a nurse at NCH and to provide the highest quality care to our patients.  In order to provide excellent care to our patients, we recognize our partnership goes hand-in-hand.  In addition to your daily operational responsibilities, we understand that your roles are integral in supporting employee engagement and well-being.  We know you spend a considerable amount of time recognizing us as a work-force through a number of recognition programs.  We feel it is our turn to recognize you for all that you do each day for us, the organization, and the community. 

 

We wanted to meet with you all, our executive team at NCH, to take a moment to thank you for all the work that you do providing vision for us and guiding us to be a world-class leader in excellence.  Although some of us have not met face-to-face, we wanted to say thank you, and we appreciate your efforts to allow us the deliver excellent care.  We don’t know the ins and outs of the daily operations and management, but know you are working hard for our organization.  Thank you for your leadership.”

 

Sharing heroic “saves,” demonstrating outstanding competence, and expressing sincere appreciation help everyone live a longer, happier, and healthier life.

 

P.S.  DO YOU HAVE A COLLEAGUE OR FRIEND WHO WOULD BE INTERESTED IN UPDATES?  Please enter their email address at nchmd.org/straighttalk, and we will add them to our complimentary mailing list.

AUTHOR

Allen Weiss, M.D.

President and CEO

You may contact Dr. Allen Weiss and The NCH Healthcare System by clicking here.