NCH Healthcare System Patient Family Advisory Council (PFAC)

The NCH Healthcare System is committed to serving our community.  Our new Patient Family Advisory Council or “PFAC” was created to better care for the needs of our patients and their families.

Business Team Meeting

Our purpose is to create positive changes in our healthcare delivery system by supporting an environment where patients and family members work in partnership with NCH to help everyone live a longer, happier, and healthier life. 

We feel that by partnering with patients and their families, hearing their voices and gaining their insights and perspectives, we’ll leverage an experience-based co-design to enhance service and care to our community. This co-design of shared experiences by patients and family members will identify key “touch points” for improvement throughout the NCH Healthcare System.

Advisor Qualifications

No special qualifications or expertise are necessary to be a patient or family advisor. What is important is an individual's experience as a patient or family member at the hospital. However, it is helpful to look for individuals who:
  • Are coping well with their hospital experiences
  • Are willing to talk about their experiences and can effectively share insights and information
  • Demonstrate a passion for improving health care for others
  • Ability to listen well, respect the perspectives of others, interact with various individuals, and work in partnership
  • Enjoy working with others, show a positive outlook on life, and bring a sense of humor
  • Represent a broad cross-section of your hospital's population
  • Some experience with NCH (as a patient or family member) in the last 2 years
  • Commit to 10 meetings in a calendar year (attend at least 8)
  • Availability of roughly 3 to 4 hours per month between meetings and project work

Are you interested in sharing your insights to improve our patient’s experiences at NCH?  Consider being a voice for the Naples community by joining our Patient Family Advisory Council.  Email inquiries at: or contact us at (239) 624-3410